I’ve been thoroughly impressed with both the product and the company’s commitment to quality and customer satisfaction. The product exceeded my expectations in every aspect, from its sleek design to its robust performance. The user experience is seamless, and it’s clear that a lot of thought and effort went into the development process.
Moreover, the company’s customer service is top-notch. They are responsive, friendly, and genuinely care about their customers’ needs. Any questions or concerns I had were addressed promptly and professionally. It’s rare to find a company that combines great products with excellent customer support, but this company does it effortlessly.
I highly recommend their products to anyone looking for reliability, efficiency, and a great overall experience. Five stars all the way!
Aaron43215 , 03/03/2023But this app makes me so angry I feel I need to. I’m currently stuck in an endless loop at login. The app helpfully tells me they have found another account I own that can be linked, clicking on that explains that this action can’t be taken in the app and I need to call customer service, fine, whatever, it then takes me back to the previous screen with no other action but to try to link the account again.
The app often just hangs on login after using Face ID. It sends ridiculous notifications to the phone like “your account has been logged out due to inactivity”, great, why should I care about that? What action can I take off the back of it? I can either ignore it and just be annoyed that my phone got a pointless notification. Alternatively I can re-open the app and login again, but why on earth would I need a notification to prompt me to do that? If I wanted to open the app again I would have done that myself and discovered at that point I would have needed to login again.
Note to the people that design and build it: please just remember that this app is not the most important thing in people’s lives, in fact it falls completely into the “I don’t care, I just want to get in, do what I need to do, get back out again, as quickly as possible”. Your success should be measured by how little time people spend in your app, not how much, and breaking logins again doesn’t count
B-liever , 06/23/2023I wanted to reallocate the investment funds in my Empower Ret. Portfolio but had an extremely difficult time location the spot on your App site to accomplish this. I called Empower and spoke with “David”. He gave me instructions for using the website, but I could not find the selections he spoke about on my account. He became a bit irritated with me because I thought on was on the website, but was actually on my tablet, which said that meant I was using the App and the materials were different on the app.
I ultimately found the spot for reallocating my funds without his help because he said he was not used to using the app and couldn’t find it either.
David told me not to use the “slide” because it was “touchy”. But there was no place to enter a percentage number on the app.
Using the app to accomplish the reallocation was confusing and difficult. It was not intuitive at all. I had to make my selections several times because the changes were not visible and I was not sure that the information was being accepted. Finally, after several steps and missteps, I saw the “review my changes” and was able to verify that the reallocation I wanted was made correctly.
All in all, it was a very confusing and frustrating experience.
The developer, Empower Retirement, LLC , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Compatibility iPhone Requires iOS 14.0 or later. iPad Requires iPadOS 14.0 or later. iPod touch Requires iOS 14.0 or later. Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later. Apple Watch Requires watchOS 6.0 or later. Apple Vision Requires visionOS 1.0 or later.